You can register your order for return within 14 days of receipt without giving any reason, provided the product is unopened. Exceptions to this are the seeds. Due to hygiene and food safety regulations, these items cannot be returned once shipped. This is to ensure that all customers receive a clean, safe, and unused product.

  1. We kindly ask you to first send an email (info@zwartzaadolie.nl) so that we can register the return for you.

  2. After registration, the order can be returned within 14 days to the following address:

zwartzaadolie.nl
Asterstraat 38
4904DH Oosterhout

  1. The full order amount including shipping costs will then be credited to you within 10 working days, provided the product has been returned in good condition. Only the return shipping costs from your home to us are at your own expense.

If your package is not collected from the pickup point or is returned due to an incorrect address, we unfortunately have to charge €5 for the return costs. As soon as the package is back with us, your order will be (partially) cancelled. This also applies if you refuse the package at the door.